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Character Lost

Mon Apr 10, 2017 5:07 pm

Dear SoS Support Team,

Today will be my 4th day playing SoS, and as usual I am login via my facebook account which automatically synced. However this time, though it is connecting thru my account, I need to start from the beginning. I have two characters and cannot be found even I have restarted the game.
My Character name is Kusnova from Ming clan joined SuperGirl guild at level 49 and the other is Nini from Emei clan also joined guild but I cannot remember. The level if I am not mistaken is at level 37. Both of my characters befriend with same player, its name is quite hard to spell: DuJiuYang if I recall. Apology if mistaken.

Please help me to retrieve back my characters, or at least my Ming character.

Looking forward to hearing you soon.
Thank you


Warm regards,
Kusnova

Re: Character Lost

Tue Apr 11, 2017 12:35 am

Greetings,

Dear friend, thanks for your contacting. As to this kind of issue, we need more details to verify. To help you find your character more easily. Please send your issue to us via email, we will check and reply to you.
Our email address is :swordofshadow-support@snailgame.net.

Looking forward to hearing from you.
Best regards,
SOS Support Team
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