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Top up issue

Sun Jul 23, 2017 12:26 am

Good day, I've top up $9.99 350 unbound gold and didn't receive the item. Please help.

Re: Top up issue

Sat Jul 29, 2017 12:06 am

Greetings,

Dear Player. Thank you for contacting us.Please kindly send your problem to our email,we will help you further then.Our email address is swordofshadow-support@snailgame.net. :)

Thank you for your support,have a good one.
Best Regards,
SOS Support Team

Re: Top up issue

Mon Nov 06, 2017 10:54 am

i've just buy sieage warfare pack2 9,99$ and the payment success (allready cut off my pulse).but i didnt get my 350gold,1.000bound gold and my 50.000 unbound silver.please check
my id : Lamphaceng
server : A&P S1 Tai Chi Fist
Attachments
Screenshot_2017-11-06-15-54-30-91.png
screenshot payment succesfull
Screenshot_2017-11-06-15-54-30-91.png (61.07 KiB) Viewed 1680 times

Re: Top up issue

Fri Nov 17, 2017 11:29 am

10204186018166234 wrote:i've just buy sieage warfare pack2 9,99$ and the payment success (allready cut off my pulse).but i didnt get my 350gold,1.000bound gold and my 50.000 unbound silver.please check
my id : Lamphaceng
server : A&P S1 Tai Chi Fist


Greetings,

Dear Player.Sorry for your inconvenience.Please send your issue to our customer support email:swordofshadow-support@snailgame.net,providing your character and server name,along with the screenshot of your receipt,we'll check that and try to help.

Thank you for your support,have a nice day.
Best Regards,
SOS Support Team
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