Contact us for help resolving technical issues here
Post a reply

Need help..

Thu Mar 30, 2017 5:53 am

Hi I tried to purchase Gold but it keeps crediting me the wrong amount.. I transacted 5x

1. 4000 gold, purchase successful but no gold was credited.
2. 4000 gold, purchase successful but no gold was credited again.
3. I tried the $0.99 for 30 gold and it credited 30 gold to me.
4. I saw that 30 gold was credited so I clicked 4000 gold again, purchase is successful again but no gold was credited.
5. I clicked 30 gold and the credit to me another 30 gold.

Am I being charged for those times I did not receive any gold? Please assist.
Thanks

Re: Need help..

Thu Mar 30, 2017 6:52 am

Greetings !

Dear player , we are really sorry for what happened to you . Please kindly send us the receipt screenshots of the transactions which you didn't get gold to swordofshadow-support@snail.com , we will help on this top up issue asap .

Thank you for your support , looking forward to your email .
Best Regards,
SoS Support Team

Re: Need help..

Thu Apr 06, 2017 9:02 pm

I bought top-up - monthly card $ 9.99. but there is a problem I can not use because they are locked by a padlock on the top left you tell me why?

please write me in my email e e-mail- fortunstofaustini@gmail.come
Post a reply