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How to deal with possible hacking suspect

Sat Aug 12, 2017 4:59 am

Hi. I'm just wondering what I need to email to support in order to file for an investigtion on possible hacking suspect. Is the IGN and server all I need to state? Anything else? I'd be glad if I can get a reply as soon as possible.

Re: How to deal with possible hacking suspect

Sat Aug 12, 2017 9:25 am

Greetings:

Dear player. Thank you for your contact. Please describe it in detail with the character name, server, when and where the hacking take place and some related screenshots or videoes to us to swordofshadow-support@snailgame.net, we will help on this issue asap .

Thank you for your support , looking forward to your email .
Best Regards,
SoS Support Team
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